Sabr

Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us via the chat. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question via the chat.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All UAE orders are processed within 1-2 business days. Orders are not shipped or delivered on Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery is free for all orders over 200aed. 20aed is charged for any orders under this

INFORMATION GATHERED BY THE SABRMAT.COM

This is TheSabrMat.com (“TheSabrMat.com”) online privacy policy (“Policy”). This Policy applies to activities on TheSabrMat.com, as well as to customer information collected when you purchase from us through third-party platforms such as Beyond the Mall (“Third-Party Platform”). This Policy does not apply to TheSabrMat.com activities that are offline or unrelated to online sales.

TheSabrMat.com collects certain anonymous data regarding the usage of its website. This information does not personally identify users, by itself or together with other information, and is gathered solely to improve website performance. This anonymous data may include browser type, length of visit, and pages viewed.

You may also be asked to provide personally identifiable information on TheSabrMat.com, which may include your name, address, phone number, e-mail address, or other details. Personally identifiable information may be collected when you send feedback, register for services, or make purchases.

In addition, when you purchase our products through Beyond the Mall, we may receive personal information that you provide to that platform, such as your:

• Name

• Shipping address

• Email address

• Order details

• Any other information Beyond the Mall shares with us to process your order

The collection and sharing of this information is also governed by Beyond the Mall’s own privacy policy, which we do not control.